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7.40pm

A sore tooth after closing time.

Ethan is seven, and a back tooth hurts when he bites. Your clinic has closed for the day. If his mother's message waits until morning, she may book with whoever answers first.

  1. 7.42pm. Ethan's record. Family: Ethan Tan, her child, born 14 June 2019 · mobile ending 4821, WhatsApp. The agents share this record, not each other's chats.
  2. 7.46pm. Ethan's record. Family: Ethan Tan, her child, born 14 June 2019 · mobile ending 4821. Next appointment: Check-up · Dr Lim · Thursday 8 October · 9.30am · FX-K7Q2MD, WhatsApp. The agents share this record, not each other's chats.
  3. 10.04pm. Ethan's record. Family: Ethan Tan, her child, born 14 June 2019 · mobile ending 4821. Next appointment: previously 9.30am, Check-up · Dr Lim · Thursday 8 October · 10.15am · FX-K7Q2MD, Website. The agents share this record, not each other's chats.
  4. 9.50am. Ethan's record. Family: Ethan Tan, her child, born 14 June 2019 · mobile ending 4821. Next appointment: previously 9.30am, previously 10.15am, Check-up · Dr Lim · Thursday 8 October · 10.45am · FX-K7Q2MD, Phone. The agents share this record, not each other's chats.
  5. 10.40am. Ethan's record. Family: Ethan Tan, her child, born 14 June 2019 · mobile ending 4821. Next appointment: previously 9.30am, previously 10.15am, Check-up · Dr Lim · Thursday 8 October · 10.45am · FX-K7Q2MD. 7.46pm: Booked on WhatsApp, WhatsApp. 10.05pm: Moved on the website, Website. 9.52am: Moved by phone, Phone. The agents share this record, not each other's chats.
  6. 10.42am. Your front desk's view. Schedule: 10:45 · Ethan Tan · Check-up · Dr Lim · Confirmed. Linked patients: Ethan Tan · DOB 14 Jun 2019 · 7 years. Person chatting: Michelle Tan · Parent of Ethan Tan. One diary row. Every change is already in it. Illustration of the shared record
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Three channels. One record.

Felix on WhatsApp, Wally on your website and Sophie on the phone find the same customer and the same booking. They share one record, not each other's chats, so you manage one record while the agents handle the complexity. Made first for dental clinics, it fits any business with a front desk.

Phone face-up on a dark reception counter at night, screen lit with green chat bubbles and a booking tick

WhatsApp agent

Felix

Answers customers on WhatsApp after hours and books them, passing the hard questions to your team.

Laptop on a kitchen table at night showing a clinic website with a chat panel open, a child's door ajar behind

Website chat agent

Wally

Answers customers on your website and finds their booking from their mobile number.

Desk phone on a dark reception counter at night, a small teal sound wave on its display, lamp and rain behind

Voice agent

Sophie

Answers your phone and finds the caller's booking, so your team stays with the customer in front of them.

Monitor at night showing a clinic website half wireframe, half finished page, with a pen tablet and colour swatches

Web design

Pixel

Designs your website, where customers find you and Wally answers them.

Start with one call.

Tell us how enquiries reach your desk today, and we will show you the agents one to one.

Book a call

Opens a WhatsApp chat with us. Or email alvin@intellioai.com.